POLICIES

THANK YOU FOR YOUR INTEREST IN BODY BY MJ! THE FOLLOWING IS INFORMATION ABOUT ORDERING. IF YOU HAVE ANY QUESTIONS PLEASE EMAIL MICHELE AT MICHELE@MICHELEJAMISON.COM.

 

-PROCESSING TIME

The time I need to prepare an order for shipping varies. For details, see individual items.

-ESTIMATED SHIPPING TIMES

United States: 3-5 business days
North America: 4-7 business days
Europe: 1-2 weeks
I'll do my best to meet these shipping estimates but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

-CUSTOMS AND IMPORT TAXES

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

-DIGITAL DOWNLOADS - File delivery

Your files will be available to download once payment is confirmed.

-RETURNS AND EXCHANGES

*I gladly accept cancellations - Request a cancellation within 1 hour of purchase

*I don't accept returns or exchanges - But please contact me if you have any problems with your order.

-LOST PACKAGES

Please remember that once Body By Mj delivers your package for shipping we have no control over the delivery speed. It is in carrier's hands.

If you fear your package is lost please contact carrier. Body By Mj is unable to open any carrier cases for you, that is the buyers responsibly. You may contact Body By Mj for assistance, but we are not responsible for the lost merchandise. If you did not purchase insurance we cannot replace your items.

-ADDRESS CHANGES

If you accidentally entered the wrong address when filling out your transaction do not panic! Please contact me to let me know you need the shipping address to be changed. Please make sure I get back to you confirming that I received the change.

-INTERNATIONAL SHIPPING

I do provide international shipping services. Be sure to see individual items for shipping time and pricing.
Please respect that I cannot declare your custom forms as a "gift" and/or state that the package is worth less than it is.

I also ask that international customers be patient when it comes to the arrival of their goods. It can take up to a month to receive your package from Body By Mj if it's being shipped abroad.

Regarding USPS custom numbers: It is normal for international packages to appear to have stopped being updated on the customs number when they leave the USA (often will stop being tracked in Los Angeles, CA). This is due to the fact that once the package leaves the USA it gets transferred to your local postal service and is no longer scanned using USPS's technology. Do not worry if this happens to your customs number. If you are concerned about the time it is taking please contact your country's postal service for more information.